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Legal

Privacy Policy

Last updated: February 2026

1. Introduction

skyphage.com (“we”, “us”, “our”) operates as the data controller for the SkyPhage distributed compute platform. We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller Contact Information

Privacy enquiries: privacy@skyphage.com

General enquiries: support@skyphage.com

3. Personal Data We Collect

Account Information: Email address, name, account credentials, and organisation details.

Billing Information: Payment card details (processed by Stripe - we do not store full card numbers), billing address, and transaction history.

Usage Data: IP addresses, browser information, device details, pages visited, API call logs, and workload execution metrics.

Communications: Support tickets, email correspondence, and feedback responses.

Content You Provide: Any personal data within workload configurations or environment variables remains your responsibility as data controller; SkyPhage acts as data processor.

4. How We Collect Personal Data

Data collection occurs through:

  • Direct provision - information you supply during account creation and service use.
  • Automated collection - via cookies, server logs, and platform telemetry.
  • Third-party sources - including Keycloak (authentication) and Stripe (payments).

5. Legal Basis for Processing

  • Contract performance - processing necessary to provide the Service and process payments.
  • Legitimate interests - service improvement, security monitoring, and fraud prevention.
  • Consent - marketing communications (which you may withdraw at any time).
  • Legal obligations - compliance with applicable laws and regulations.

6. How We Use Your Personal Data

  • Account creation and management
  • Service provision, maintenance, and improvement
  • Subscription and payment processing
  • Service updates and notifications
  • Support request responses
  • Usage monitoring and performance optimisation
  • Security threat detection and prevention
  • Legal compliance
  • Marketing communications (with consent)

7. Data Sharing and Disclosure

We do not sell your personal data.

We may share data with:

  • Service providers - Stripe (payment processing), Keycloak (authentication), cloud infrastructure providers, and email service providers.
  • Legal requirements - where required by court order, governmental regulation, or to protect our rights.
  • Business transfers - in connection with a merger, acquisition, or sale of assets, with notification to affected users.

8. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards through Standard Contractual Clauses (SCCs), UK adequacy decisions, or Binding Corporate Rules.

9. Data Retention

  • Account data: Duration of account plus 2 years post-deletion.
  • Billing records: 7 years (legal requirement).
  • Usage logs: 12 months.
  • Support tickets: 3 years after resolution.
  • Marketing consent records: Until withdrawal plus 2 years.

10. Your Rights Under UK GDPR

You may exercise the following rights by contacting privacy@skyphage.com:

  • Access - obtain copies of your personal data.
  • Rectification - correct inaccurate or incomplete information.
  • Erasure - request deletion under certain circumstances.
  • Restrict processing - limit how we use your data.
  • Data portability - receive your data in a structured, machine-readable format.
  • Object - challenge processing based on legitimate interests or for marketing.
  • Withdraw consent - revoke consent-based processing at any time.

We will respond within one month, with a possible two-month extension for complex requests.

11. Data Security

We employ the following measures to protect your data:

  • TLS 1.3 encryption in transit
  • AES-256 encryption at rest
  • RSA-2048 encryption for secrets
  • Regular security assessments
  • Role-based access controls
  • Encrypted backups
  • Incident response procedures

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Cookies and Tracking Technologies

  • Essential cookies - session duration, required for authentication.
  • Functional cookies - 1-year duration, for storing your preferences.
  • Analytics cookies - 2-year duration, for usage analysis.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect service functionality.

13. Children’s Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this policy periodically. Material changes will be communicated through website posting and email notification. The “Last updated” date at the top reflects the most recent revision.

15. Complaints

If you are dissatisfied with how we handle your data, you may lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

16. Contact Us

Privacy enquiries: privacy@skyphage.com

Support: support@skyphage.com